How do I report a mistake on this site?
Send it through our contact page. Include the page address, the sentence that looks wrong, and a source for the correct information if you have one. That is all we need to start.
The site is run by people. Its pages are built and checked by the method on our How We Research page. Even so, a detail can be wrong or go out of date. If that has happened, we are sorry, and we want to put it right.
What to report
Tell us about any of these:
- A fact that is wrong, such as an ingredient, an amount, a price, a guarantee or refund term, or what a study found.
- A cited source that does not say what the page says, or a link that no longer works.
- The wrong product or maker, or details that have changed, including a recall or safety warning.
- A product described in a way that breaks advertising or health-claim rules.
- An ad or banner that is not labelled as one, or that makes a claim of its own.
A real example
Say a page reports that a study found a neck stretch reduced pain, but the study only measured how far people could turn their head. That finding does not match its source. Send the page address, the sentence, and a link to the study. We check your report against the source. If the page is wrong, we fix it.
What happens next
- We check each report against the source.
- If the page is wrong, we fix it.
- The page’s date line then shows ‘Updated’ with the date of the change.
What a correction does not cover
Corrections deal with facts and compliance. Which products a page covers, and how it compares them, are editorial decisions made by the publisher named on our About page. That page also discloses commissions and any connection to products shown. Requests to remove a comparison, a competing product, or an ad are not corrections, but they are read. A wrong fact inside a comparison is a correction. A maker who finds something wrong about its product is welcome to send the source so we can update the page.
Legal notices and safety concerns
Send legal notices and concerns about a product’s safety through our contact page as well. If a product has harmed you, speak to a clinician first. You can also report it to the FDA through MedWatch.